FAQs

Here are the top questions and answers relating to purchasing, using, and partnering with Copper Project

If your burning question isn't extinguished below, visit the community or get in touch!

Subscribing, Purchasing, Canceling

Q. How do I purchase a Copper subscription/license?

A. Click here to review your purchase options.

We offer Software as a Service (SAAS) product, for a monthly/yearly subscription. We also offer a full source licenced product on application.

We accept credit card, cheque, wire transfer, cash, or PayPal, but please note that software is not released until payment has cleared.

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Q. Can we trial the software?

A. Yes! We offer a full 30 day trial of Copper.

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Q. Can I get my trial or subcription data?

A. Yes. If you purchase a subscription during or after your trial, we can transfer your trial data to this account. You need to let us know you wish to retain your trial data before it expires or the data is lost.

For existing subscription customers who wish to move to a self-hosted license, upon purchase of your license we can export your data and files and provide them to you.

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Q. What are the System & Browser requirements?

A. Our hosted accounts simply require a current web browser. We recommend the latest versions of either Firefox, Chrome, Safari or IE8.

Please note that IE6 is now around 9 years old, and using it is kind of like attempting to drive to your cousin's wedding in a refrigerator. Amusing, but the least effective option.

Licensed customers will require a server. Copper is suitable for Windows, Mac OS X, or Linux running the following:

  • Apache or IIS
  • PHP4.0 (Version 5.1.4 recommended)
  • MySQL (3.23.54+, Version 4.1.13 recommended)
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Q. How many users will I be licensed for?

A. First take into consideration how many internal users will log into Copper, and how many of your subcontractors and clients will also require a login. This total is what you need to allow for when purchasing. We offer packages from 25 users up to 300+ users, via our buy page.

If you have other requirements, please get in touch.

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Q. Do you offer refunds?

A. Unfortunately, no we can not offer refunds under any circumstances.

We'd love to but our licensing requirements are that you fully evaluate the software before purchase (via our 30 day trial) and agree when purchasing the software that we can not provide a refund on downloaded source code.

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Q. How do I cancel my hosted subscription?

A. Log in to your paypal account and click on our latest transaction. At the bottom right of screen is a 'cancel subscription' link. Click on this to cancel your subscription.

You can cancel at any time, however we do not offer pro-rata refunds nor refunds on license purchases.

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Tours, Help, and Using Copper

Q. How can I learn how to use Copper, is there a manual?

A. Yes! You can choose from the quick overview Tour movies at http://www.copperproject.com/tour/
Or check out the detailed Help Manual at http://www.copperproject.com/help/

The next best thing is to visit and contribute to our Copper Community area to see how other customers have tackled the issues you're facing, ask questions, share ideas, or give praise (if you like what we're doing!)

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Q. What are the Terms & Conditions of use

A. See the Terms & Conditions page.

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Q. How fast & reliable is Copper?

A. We know!! Oh this isn't a rhetorical question? Either hosted on our server or yours, Copper is based on highly robust internet technologies, and has been designed from the ground-up to work as quickly as you do.

Our online demos and trial versions are indicative of the speed you'll encounter when using Copper in a production environment. We also offer special hosting environments for those who require high-load/failover options.

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Q. Can my clients/subcontractors use it?

A. Yes! You set them up just like any other user, and restrict their privileges accordingly. This way they can log in and review progress, view uploaded concepts, and sign-off on work using task comments.

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Support & Product Development

Q. Where can I find product support?

A. Visit the Copper Community or if you are a current customer with email support email us on the address provided when you purchased. Product support is often completed within hours, and we continue to strive for excellence in support attention.

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Q. Will new functions become available?

A. We now have a community area dedicated to the exploration of new ideas and existing features, and take our development roadmap directly from what the customer base is most in need of.

Currently updates occur weekly/fortnightly/monthly depending on requirements.

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Q. Do I receive product updates?

A. License customers receive constant updates for the life of their subscription, and license customers can purchase maintenance contracts which ensure their builds are always up to date.

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Q. Is Copper available in other languages?

A. Yes, we can offer in a number of languages. Contact us for pricing and more information.

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Q. Can you install my Copper server license for me?

A. Yes. Installation is US$50 and we require either SSH access to your server, or a link to your hosting console (ftp/mysql access required).

If you are a subscription customer there is no installation fee, just the monthly subscription fee.

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Q. Can I modify the software?

A. Yes. As a Copper licensee, you get access to the source code (not including Flash code), db schema and documentation, and you get access to the Copper development community to request features and share common project management solutions.

The license we provide allows you to modify Copper for any purpose however you must not resell or distribute any part of the code without prior written approval. If you require customization, we have a modification team available.

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Q. Is there an API available?

A. While Copper is itself offered in full-source and can be modified to suit your requirements, we recognise that some organizations require an API into a hosted project management service.We have options in this space for Premium customers.

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